Alabama Power warns customers of scam

Published 1:46 pm Friday, January 12, 2018

Phone scammers claiming to be Alabama Power Co. employees are calling local businesses demanding immediate payment of utility bills, the Southern Company said in a news release.

Alabama Power Co. said the caller ID reads “Alabama Power,” when scammers call.

“The caller claims to be a representative of Alabama Power and tells customers their account is past due, and that electrical service will be turned off if a payment isn’t made immediately,” according to the release. “The scammer then provides a telephone number to call, which sounds like Alabama Power’s automated customer service line, but is not. The phone number prompts customers to provide a credit card or bank card number.”

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Customers who receive suspicious calls are urged to hang up and report it to law enforcement.

Here are some things you should know about Alabama Power, and some tips to protect yourself from utility phone scams:

Alabama Power will never call you and say your service will be discontinued unless you make an immediate payment over the phone.
No employee will ever call and ask you for bank information or a credit card number.
No Alabama Power employee will ever come to your door and demand an immediate payment.
Any Alabama Power employee who comes to your door for any reason will have company identification that he or she will gladly show you.
If you have any questions about your account, or want to verify whether a person works for Alabama Power, call the company at 1­-888­-430­-5787.
Scammers sometimes claim they represent a nonprofit or government agency offering grants that can pay your Alabama Power or another utility’s bill. Never provide anyone making this claim your credit card information, your Alabama Power bill information or account number, or any personal banking information. If someone makes this claim, call Alabama Power or your local police department to report it.